AI Responder that knows which alerts deserve 3 AM.
ITOC360 is an AI-First Incident Orchestration Platform that transforms alert noise into intelligent, actionable incidents — automatically routing, prioritizing, and escalating issues to the right engineers in real time.
How ITOC360 On-Call Architecture Works.
Alerts generated by different monitoring sources
are collected, normalized, and processed in real time. Related alerts are automatically grouped into a
single incident, enriched with context, and prioritized based on severity and rules
Once an incident is created, ITOC360 triggers on-call workflows and notifies the right responders via phone calls, SMS, email, and ChatOps integrations. Escalation continues
until the incident is acknowledged and ownership is clearly established.
Monitoring Alert Sources. Alerts are received from multiple monitoring sources, including infrastructure monitoring, application monitoring, cloud platforms, and network monitoring tools.
Smart alerts, instant
solutions.
Stop errors in seconds.
| Alert Source | Resource | Alert | Severity | Date / Time |
|---|---|---|---|---|
| Zabbix | node-01 | CPU Usage High | Warning | 2026-02-09 10:42 |
| SolarWinds | core-router-02 | BGP Session Down | Disaster | 2026-02-09 10:45 |
| ManageEngine | win-sql-01 | Windows Service Stopped | High | 2026-02-09 10:47 |
| New Relic | api-prod | API Error Rate Increased | High | 2026-02-09 10:49 |
| PRTG | storage-01 | Disk I/O Saturation | Warning | 2026-02-09 10:51 |
Incident Creation & Correlation. Related alerts are automatically grouped into a single incident to eliminate noise and reduce duplication.
| Incident | Alert Sources | Alerts | Severity | Status | Last Update |
|---|---|---|---|---|---|
| High CPU & Load on web-02 | Zabbix, PRTG | 7 alerts | High | Active | 1m ago |
| API Latency Degradation | New Relic | 5 alerts | High | Acknowledged | 2m ago |
| Network Link Instability | SolarWinds | 4 alerts | High | Investigating | 4m ago |
| Database Performance Issue | ManageEngine | 6 alerts | High | Active | 6m ago |
| Storage I/O Bottleneck | PRTG, Zabbix | 3 alerts | Warning | Resolved | 12m ago |
Incident Prioritization. Incidents are evaluated and prioritized based on severity, tags, and on-call rules.
| Alert Description | Source Instance | Severity | Status |
|---|---|---|---|
| Critical issue in networ... | App-Server-West-02 | Warning | Active |
Why this incident is High priority
| Severity | Service Tag | Impacted Component | Matching On-Call Rule |
|---|---|---|---|
| INC-2041 | production | database | DevOps / Database |
| Alert Description | Source Instance | Severity | Status |
|---|---|---|---|
| Critical issue in networ... | App-Server-West-02 | Warning | Active |
Why this incident is High priority
| Severity | Service Tag | Impacted Component | Matching On-Call Rule |
|---|---|---|---|
| INC-2041 | production | database | DevOps / Database |
On-Call Notification & Escalation. The right on-call responders are notified via phone call, SMS, email, and ChatOps. Escalation policies ensure incidents are not missed.
Acknowledgement & Ownership. Incidents are acknowledged, assigned, and tracked until resolution.
Keep your focus, even during maintenance.
Silence unnecessary notifications during planned downtime. Prevent alert fatigue by ensuring your team only reacts to genuine incidents while updates are in progress.
Performing a system upgrade? Don’t let a flood of expected alerts mask real issues. Use Time-Based Silencing to automatically suppress notifications during your maintenance windows, keeping your dashboard clean and your focus sharp.
| Maintenance Name | Target Escalation Rule | Schedule | Status |
|---|---|---|---|
| Weekly DB Patch | PostgreSQL-Main | Sat 02:00 - 04:00 | Scheduled |
| Cloud Migration | AWS-East1 | Sun 01:00 - 06:00 | Active |
| API Gateaway | Production-API | Mon 23:00 - 23:30 | Completed |
Stop Managing Alerts. Start Managing Incidents.
ITOC360 unifies monitoring, observability, and on-call management into a single, cohesive engine. By transforming reactive noise into proactive intelligence, we empower your organization to achieve fully automated incident control. Are you ready to redefine your operational maturity with ITOC360 Monitoring Platform?
Monitoring (Infrastructure, Application, Network, Cloud)
Enable code to run on-demand without needing to manage your own infrastructure, provision servers, or upgrade hardware.
- Servers & virtual machines
- Containers & Kubernetes
- Databases
- Network devices
- Cloud workloads
- Storage systems
- Application services
Observability (Deep Visibility Across Your Stack)
Monitoring tells you something is wrong. Observability tells you why.
- Metrics aggregation
- Log analysis
- Event correlation
- Service-level visibility
- Cross-layer context enrichment
- Faster root cause identification
- Reduced mean time to resolution (MTTR)
- Improved service reliability
Built-In On-Call & Escalation
Unlike traditional monitoring tools, our platform includes native on-call management.
- Checks on-call schedule
- Notifies responsible engineer
- Escalates automatically if needed
- Assigns clear ownership
- Tracks until resolution
- Phone calls
- SMS
- ChatOps (Slack, Teams)
Why Companies Choose Our Platform
AI-Powered Anomaly Detection and Smart Alerting
Detect anomalies in real time with AI and receive smart alerts before issues occur.
AI-powered smart alarm management that eliminates false alarms and improves operational focus.
|
CPU Performance Issue
Localhost
|
Auto-Resolved
1m 21s
|
|
|
Database Connection...
Localhost
|
Auto-Resolved
1m 21s
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API Service 500 Inter...
Localhost
|
Disaster
1m 21s
|
Instant alarm insights powered by AI to reduce IT intervention time.
| Instance | Alert | Severity | Status |
|---|---|---|---|
| John Doe | The server web... | Disaster | Problem |
| Jane Smith | DB latency high | Disaster | Problem |
| Michael Bro.. | Network issue... | Disaster | Problem |
| Web-Tier-01 | SSL Expiring... | Warning | Problem |
| API-Node-02 | 500 Inter. Error | Disaster | Problem |
| Gateway-SRV | High Traffic Vol. | Info | Problem |
| Auth-Proxy | CPU Spike Det. | Warning | Problem |
| DB-Secondary | Sync Delay Obs. | Problem | Problem |