Automated Escalation Policies
No manual chasing. If an incident is not acknowledged, we escalate automatically, guided fully by policies.
On-Call
Never wake the wrong person for the wrong alarm.
Smart on-call schedules and multi-level escalation that reach the right engineer through voice, SMS, and push, while filtering out the noise that doesn't matter.
Integrates with Slack, Microsoft Teams, Datadog, and 150+ more tools.
An on-call UX built for absolute simplicity
We designed the ITOC360 dashboard to be clean, intuitive, and stress-free. Configure rotations, track active shifts, and manage escalations in a single, simple workspace, requiring no training.
Respond to incidents from anywhere.
ITOC360 for iOS and Android lets your engineers acknowledge alerts, silence the noise, and respond to incidents in real time, wherever they are.
Smart escalations that guarantee zero missed alerts
Build cascading escalation policies across voice, SMS, push, and Slack. If one responder misses it, ITOC360 escalates to the next, until someone answers. Critical outages always reach a human; low-priority noise stays quiet.
Proactive management tools built for high-performance engineering teams.
Advanced On-Call Scheduling
Flexible scheduling built for real teams. The system always knows who is responsible, in real time.
From Alert Chaos to Smart Resolution
No more alert storms, manual escalation, or 3 a.m. guesswork. ITOC360 turns your incident response into one automated, predictable flow, from the first alert to a fully traced resolution.
Proactive management tools built for high-performance engineering teams.
Multi-Channel Notifications
Reach responders on voice, SMS, push and Slack at once. For critical incidents every channel fires in parallel, so the right person answers in seconds, not minutes.
Intelligent Prioritization
Priority is calculated automatically from severity, environment and service dependencies, so your team always works on what hurts the business most.
Maintenance & Alert Silencing
Schedule maintenance windows and mute expected alerts in advance, so planned work never wakes anyone up. Real incidents still get through.
Clear Ownership & Full Traceability
Every action, escalation and acknowledgment logged automatically — a complete timestamped trail of who did what and when, for postmortems and compliance.
Integrations
Connect your entire toolchain.
ITOC360 integrates with your monitoring, alerting, ticketing and communication tools out of the box — no custom glue code required. 150+ native integrations and growing.
View All IntegrationsFrequently asked questions
How does alert correlation work in ITOC360?
ITOC360 aggregates alerts based on labels, resources, and timestamps using machine learning models to prevent duplicate notifications and group alert storms into a single actionable incident.
Can I configure custom overrides for holidays?
Yes. You can define custom shift overrides, holiday rotations, and backup schedules directly within the timezone-aware calendar settings.
What channels can ITOC360 use to notify engineers?
ITOC360 supports instant notifications through voice phone calls, SMS, push alerts, Slack, Microsoft Teams, email, and custom Webhooks.