Notification via preferred channel
Grafana alerts reach your on-call team by voice call, SMS or email instantly. No more unanswered dashboard spikes at 3 AM.
Grafana Labs
Grafana integration
Grafana turns metrics from Prometheus, Loki and Elasticsearch into dashboards worth watching. But a threshold breach that only lands in a Slack channel at 3 AM is still passive. ITOC360 takes the alert, finds the engineer on call, and escalates until somebody answers.
How ITOC360 connects to Grafana
SLA-driven automatic escalation
If a dashboard alert isn't acknowledged by the primary responder, ITOC360 moves through your escalation chain on its own.
Zero dashboard changes
Keep your existing dashboards, panels and alert rules untouched. ITOC360 is added as a native webhook contact point.
Unified incident timeline
A complete record of exactly when Grafana fired, who was paged, and when it was acknowledged.
Why Grafana alerts get missed outside business hours
Grafana is hard to beat at making data make sense. Teams build their dashboards carefully, tune their panels, and take real pride in their visibility. But an alert that only sends an email or a Slack message at night is still passive: if the engineer is asleep, or their notifications are off, the outage grows unaddressed.
ITOC360 turns Grafana's visibility into active response. The on-call engineer is reached the second an alert crosses a threshold, so a dashboard investment ends in a resolution rather than in an unread channel.
Unified visibility, meeting active escalation
Grafana identifies the metric breach. Passive delivery cannot guarantee a human sees it. ITOC360 bridges that gap: it notifies the right expert through the channel they actually answer, and keeps escalating until someone does.
Setting it up
Your existing Grafana configuration stays as it is — this adds a delivery target, it does not replace one.
Add ITOC360 as a contact point
In Grafana Alerting, create a webhook contact point pointing at your ITOC360 endpoint. Nothing about your dashboards, panels or alert rules changes.
Route the alerts that matter to it
Use Grafana notification policies to send the right alerts — by label, folder or severity — to that contact point. Existing Slack and email contact points keep working alongside it.
Point it at an escalation policy
In ITOC360, choose which schedule and escalation policy receives those alerts. Rotations, holidays and overrides are managed here, not in Grafana.
Fire a test alert
Confirm it arrives on the right phone, acknowledge it from the notification, and watch the timeline record who answered and when.
How it works
Monitoring sources
Alibaba CloudMonitor
Amazon CloudWatch
AppDynamics
Argo CD
AWS Budget
AWS GuardDuty
Azure Activity Logs
Azure Cost Budget
Azure DevOps
Azure Log Alerts
Azure Metric Alerts
Azure Service Health
Checkmk
Cortex
CrowdStrike
Datadog
Dynatrace
Elastic
GitHub
GitLab
Google Cloud Monitoring
Google Security Command Center
Grafana
Grafana Loki
Grafana Mimir
Graylog
InfluxDB
Instana
Jenkins
Jira
Kibana
Linear
ManageEngine OpManager
Microsoft Sentinel
Microsoft Teams
MongoDB Atlas
n8n
Netdata
New Relic
Pingdom
Postman
Prometheus
PRTG Network Monitor
Rollbar
Salesforce
Sentry
ServiceNow
SignalFx
SigNoz
Site24x7
Slack
SolarWinds Orion
StatusCake
Statuspage.io
Terraform Cloud
Twilio
VictoriaMetrics
Zabbix
Zapier
Growing integration library
ITOC360 core
Alert Ingestion & Deduplication
Noise Reduction / Grouping
Routing engine
On-call Schedule
Escalation Policy
Rotations
Notification layer
SMS
Voice Call
E-mail
Responder actions
Acknowledge
Assign
Resolve
Post-incident
Timeline Report
Common questions
How does ITOC360 connect to Grafana?
Through Grafana's webhook contact point. Add the ITOC360 webhook URL as a new contact point and assign it to your alert rules or notification policies.
Do I need to manage shifts in Grafana?
No. Rotations, schedules and holidays are managed in ITOC360. Grafana sends the alert; ITOC360 decides who receives it from the live roster.
Can I route different alerts to different teams?
Yes. Create multiple ITOC360 services and use Grafana notification policies to route alerts — by label, folder or severity — to the right webhook.
Will it work alongside our existing Slack notifications?
Yes. ITOC360 runs as an additional contact point. Your existing Slack, email and other notifications continue working exactly as before.
What reporting is available for postmortems?
A complete timeline: when Grafana fired, when the first call went out, and who eventually acknowledged the alert.
Connect Grafana and stop missing alerts
Free to start, no card, and no agent to deploy on your monitoring host.