Rollbar integration

The problem is that these notifications typically route to email or chat, where they sit unread until someone checks their messages.

ITOC360 connects to Rollbar via webhook. When an error event triggers, ITOC360 identifies the on-call engineer and reaches them actively. If there is no acknowledgment, escalation continues until someone responds and investigates.

80% of outages are avoidable. Rollbar identifies the issue; ITOC360 ensures a human response matches that detection speed.

Why Rollbar Alerts Get Missed Outside Business Hours

Application errors do not wait for business hours. A new exception type introduced by a deployment, a sudden spike in error rate, or a reactivated critical error at midnight all require immediate engineering attention. When Rollbar notifications go only to a Slack channel or email, the response depends entirely on whether someone happens to see it.

ITOC360 ensures that every critical Rollbar event triggers an active response chain. The webhook fires, ITOC360 determines who is on-call, and the notification goes out immediately. Escalation continues automatically if the first responder does not acknowledge.

Rollbar Detection Meeting Active Escalation

Rollbar identifies the issue, but passive channels cannot guarantee a human response. ITOC360 bridges that gap, notifying the right expert via their preferred channel and escalating until someone responds.