New Relic integration

While New Relic identifies complex anomalies and performance bottlenecks in real-time, its alert delivery often stops at passive notification channels. A critical latency spike in your primary checkout service at 3 AM only matters if it triggers a guaranteed human response from the right SRE.

ITOC360 connects to New Relic via its native Webhook Notification Channel. When an alert policy is triggered, ITOC360 identifies the primary responder from your on-call schedule and reaches them via Voice Call, SMS, or Email. No acknowledgment? The escalation process starts instantly. Your existing policies, conditions, and dashboards stay exactly as they are.

80% of outages are avoidable. New Relic identifies the APM breach; ITOC360 ensures a human response matches that precision.

Why APM Alerts Go Unanswered After Hours

New Relic provides unmatched visibility into the application stack, from transaction traces to distributed logs. But an alert policy that only sends an email or Slack message at night is still passive. If the SRE is asleep or their notifications are silent, the application degradation grows unaddressed, despite New Relic identifying it correctly.

ITOC360 turns New Relic's observability into active full-stack defense. We wake up the on-call responder the second a performance threshold is crossed, ensuring that your APM investment protects your user experience 24/7.

Full-Stack Observability Meeting Active Escalation

New Relic identifies the application breach, but passive channels cannot guarantee a human response. ITOC360 bridges that gap, notifying the right expert via their preferred channel and escalating until someone responds.